隐私政策

1. 简介

在i18n Agent,我们致力于保护您的隐私并确保您个人信息的安全。本隐私政策解释了当您使用我们的AI驱动翻译服务时,我们如何收集、使用、披露和保护您的信息。

i18n Agent is a product and trading name of FatCouple OÜ, a private limited company (osaühing) incorporated in Estonia under registry code 14261112 and registered in Tallinn, Estonia. FatCouple OÜ is the data controller responsible for all personal data processed through i18n Agent, including personal data received from partner platforms such as Klaviyo, Shopify, Webflow and GitHub. Any reference in this policy to "i18n Agent", "we", "us" or "our" means FatCouple OÜ.

2. 我们收集的信息

2.1 个人信息

我们可能会收集您直接提供给我们的个人信息,包括:

• 姓名和联系方式
• 电子邮件地址
• 付款信息
• 帐户凭据

2.2 内容信息

当您使用我们的翻译服务时,我们会处理您提交进行翻译的内容。这可能包括各种格式的文本、文档和文件。

2.3 使用信息

我们会自动收集有关您使用我们服务的信息,包括API使用模式、功能利用率和性能指标。

3. 我们如何使用您的信息

我们收集信息的用途如下:

• 提供和维护我们的翻译服务
• 处理和完成您的翻译请求
• 改进我们的AI模型和服务质量
• 就我们的服务与您沟通
• 处理付款和管理订阅
• 遵守法律义务

3.1 Legal Bases for Processing (GDPR Article 6(1))

Where the GDPR applies, we rely on the following legal bases for the purposes described above:

• Providing and maintaining the translation service, and processing and fulfilling your translation requests: Article 6(1)(b) GDPR, because the processing is necessary to perform the contract you have entered into with us.
• Processing payments and managing subscriptions: Article 6(1)(b) GDPR for taking payment under that contract, and Article 6(1)(c) GDPR for retaining invoices and accounting records for the periods required by Estonian and EU law.
• Service communications such as job notifications, security notices and changes to this policy: Article 6(1)(b) GDPR, because they are necessary to perform the contract.
• Marketing communications, where you have opted in: Article 6(1)(a) GDPR, your consent. You may withdraw consent at any time, which does not affect the lawfulness of processing carried out before withdrawal.
• Improving our service quality and AI models: Article 6(1)(f) GDPR, our legitimate interest in maintaining and improving a service our customers depend on, balanced against your interests and rights. Content received through the Klaviyo integration is excluded from AI model training, as set out in section 11.
• Securing the service, preventing fraud and abuse, and keeping usage, performance and error logs: Article 6(1)(f) GDPR, our legitimate interest in keeping the service secure, reliable and available.
• Complying with legal obligations, including tax and accounting duties and lawful requests from public authorities: Article 6(1)(c) GDPR.

Where we rely on legitimate interests under Article 6(1)(f) GDPR, you have the right to object to that processing at any time by emailing [email protected]. We will stop unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is needed to establish, exercise or defend legal claims.

4. 数据安全

我们采取行业标准的安全措施来保护您的信息:

• 传输中的端到端加密
• 存储数据的静态加密
• 企业级安全基础设施
• 定期的安全审核和评估
• 访问控制和监控

5. 数据保留

我们仅在实现本隐私政策中概述的目的所需的时间内保留您的个人信息。翻译内容会根据我们的数据保留政策进行处理和删除,通常在30天内完成,除非您另有指定。

6. 信息共享

我们不会向第三方出售、交易或出租您的个人信息。我们只会在以下情况下共享您的信息:

• 在您明确同意的情况下
• 遵守法律义务
• 保护我们的权利和安全
• 与受严格保密协议约束的可信服务提供商

7. 您的权利

您对个人信息拥有以下权利:

• 访问: 请求访问您的个人信息
• 更正: 请求更正不准确的信息
• 删除: 请求删除您的个人信息
• 可携性: 请求以可移植格式获取您的信息副本
• 反对: 反对对您的信息进行处理

8. 国际传输

您的信息可能会被传输到您所在国家以外的国家并在那里进行处理。我们确保此类传输符合适用的数据保护法律并实施适当的保护措施。

9. 联系我们

如果您对本隐私政策或我们的隐私实践有任何疑问,请联系我们:

10. 本政策的变更

我们可能会不时更新本隐私政策。我们将通过在此页面上发布新的隐私政策并更新“最后更新”日期来通知您任何重大变更。

11. Klaviyo Integration Data

This Privacy Policy applies in full to the data we receive through our Klaviyo integration, in addition to the general translation-service data described above. The data-handling, security, retention and data-subject-rights commitments in sections 4, 5, 6, 7 and 8 apply to Klaviyo-shared Account and Account User data on exactly the same terms as they apply to data you submit to us directly. When you connect a Klaviyo account to i18n Agent, you authorise Klaviyo to share account and user data with FatCouple OÜ. We process that data as follows:

• Account and Account User data: through the accounts:read scope we receive your Klaviyo account identifier and the account's contact information, which includes the organisation name, the default sender name and default sender email address, website URL, industry, timezone, preferred currency, locale and public API key. We store only the account identifier and the label shown for the connection, which we use to route translation jobs to the right account. The remaining fields, including the default sender name and email address of the Account User, are used transiently to verify the credential and to show you which account you connected, and are not written to our database.
• Authorisation data: the OAuth access and refresh tokens issued for the connection, stored encrypted at rest, together with the identifier and signing secret of the webhook we register in your Klaviyo account.
• Content data: the email templates, flows and sign-up forms you select for translation, together with their names, Klaviyo identifiers, editor type, content fingerprints and sync timestamps.
• Profile data: when you run language enrichment, we read profile email addresses, locales and profile properties from your Klaviyo account in memory only, in order to determine each profile's language. Where you have granted write access, we write that language property back to your Klaviyo account. We do not store Klaviyo profile records on our systems.
• Job data: records of the translation jobs run for your Klaviyo account, including status, target languages and any error messages.

We use Klaviyo-shared data solely to deliver the translation features you have enabled: listing your Klaviyo resources, translating the content you select, creating and updating translated copies in your Klaviyo account, and keeping those copies in sync. We do not use Klaviyo-shared data to train AI models, and we do not sell it, rent it, or disclose it to anyone other than the AI translation providers and infrastructure providers described in section 6.

Retention: Klaviyo content submitted for translation is processed and then deleted on the schedule set out in section 5. Account and Account User data held in the connection record, namely the Klaviyo account identifier and the connection label, together with resource metadata and job history, is retained for as long as the Klaviyo account remains connected to your team. The account contact information described above, including the default sender name and email address, is never retained beyond the request in which it is read. When you disconnect a Klaviyo account, we delete the webhook we registered in your Klaviyo account and deactivate the connection so that no further data is requested from Klaviyo. You may request erasure of the remaining connection records, metadata and job history at any time by emailing [email protected], and we will action that request within 30 days.

Legal bases: we process Klaviyo Account and Account User data, authorisation data, content data and job data under Article 6(1)(b) GDPR, because that processing is necessary to deliver the integration you asked us to connect. We process Klaviyo profile data during language enrichment under Article 6(1)(b) GDPR as well, on the instruction of the Klaviyo account holder who starts the enrichment. We keep connection and job records for security, troubleshooting and abuse prevention under Article 6(1)(f) GDPR, our legitimate interest in operating the integration reliably. Section 3.1 sets out the corresponding right to object.

12. Supervisory Authority and Complaints

FatCouple OÜ is established in Estonia, so our lead supervisory authority for the purposes of the GDPR is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon). If you are in the EU or EEA and you believe we have processed your personal data unlawfully, you have the right to lodge a complaint with that authority, or with the supervisory authority in the EU or EEA country where you live, where you work, or where the alleged infringement took place. We would appreciate the chance to address your concerns first at [email protected], but you are not required to contact us before lodging a complaint.

A directory of all EU and EEA supervisory authorities is published by the European Data Protection Board at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.