プライバシーポリシー

1. はじめに

i18n Agentでは、お客様のプライバシーの保護と個人情報の安全性の確保に尽力しています。このプライバシーポリシーでは、AI翻訳サービスをご利用いただく際の情報の収集、利用、開示、保護について説明します。

i18n Agent is a product and trading name of FatCouple OÜ, a private limited company (osaühing) incorporated in Estonia under registry code 14261112 and registered in Tallinn, Estonia. FatCouple OÜ is the data controller responsible for all personal data processed through i18n Agent, including personal data received from partner platforms such as Klaviyo, Shopify, Webflow and GitHub. Any reference in this policy to "i18n Agent", "we", "us" or "our" means FatCouple OÜ.

2. 収集する情報

2.1 個人情報

お客様から直接提供いただく個人情報を収集する場合があります:

• 氏名と連絡先情報
• メールアドレス
• 支払い情報
• アカウント認証情報

2.2 コンテンツ情報

翻訳サービスをご利用いただく際に、お客様から提供されるテキスト、文書、各種ファイルなどのコンテンツを処理します。

2.3 利用情報

サービスの利用状況、APIの使用パターン、機能の活用状況、パフォーマンス指標などの情報を自動的に収集します。

3. 情報の利用方法

収集した情報を以下の目的で利用します:

• 翻訳サービスの提供と維持
• 翻訳リクエストの処理と履行
• AIモデルとサービス品質の改善
• サービスに関するお客様とのコミュニケーション
• 支払いの処理とサブスクリプションの管理
• 法的義務の遵守

3.1 Legal Bases for Processing (GDPR Article 6(1))

Where the GDPR applies, we rely on the following legal bases for the purposes described above:

• Providing and maintaining the translation service, and processing and fulfilling your translation requests: Article 6(1)(b) GDPR, because the processing is necessary to perform the contract you have entered into with us.
• Processing payments and managing subscriptions: Article 6(1)(b) GDPR for taking payment under that contract, and Article 6(1)(c) GDPR for retaining invoices and accounting records for the periods required by Estonian and EU law.
• Service communications such as job notifications, security notices and changes to this policy: Article 6(1)(b) GDPR, because they are necessary to perform the contract.
• Marketing communications, where you have opted in: Article 6(1)(a) GDPR, your consent. You may withdraw consent at any time, which does not affect the lawfulness of processing carried out before withdrawal.
• Improving our service quality and AI models: Article 6(1)(f) GDPR, our legitimate interest in maintaining and improving a service our customers depend on, balanced against your interests and rights. Content received through the Klaviyo integration is excluded from AI model training, as set out in section 11.
• Securing the service, preventing fraud and abuse, and keeping usage, performance and error logs: Article 6(1)(f) GDPR, our legitimate interest in keeping the service secure, reliable and available.
• Complying with legal obligations, including tax and accounting duties and lawful requests from public authorities: Article 6(1)(c) GDPR.

Where we rely on legitimate interests under Article 6(1)(f) GDPR, you have the right to object to that processing at any time by emailing [email protected]. We will stop unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is needed to establish, exercise or defend legal claims.

4. データセキュリティ

お客様の情報を保護するため、業界標準のセキュリティ対策を実施しています:

• 転送中のデータの端末間暗号化
• 保存データの暗号化
• エンタープライズレベルのセキュリティインフラストラクチャ
• 定期的なセキュリティ監査と評価
• アクセス管理と監視

5. データ保持期間

このプライバシーポリシーに記載の目的を果たすために必要な期間のみ、お客様の個人情報を保持します。翻訳コンテンツは、特に指定がない限り、データ保持ポリシーに従って通常30日以内に削除されます。

6. 情報の共有

お客様の個人情報を第三者に販売、交換、賃貸することはありません。以下の場合を除き、お客様の情報を共有することはありません:

• お客様の明示的な同意がある場合
• 法的義務を遵守する必要がある場合
• 当社の権利と安全を保護する必要がある場合
• 厳密な機密保持契約の下で信頼できるサービスプロバイダと共有する場合

7. お客様の権利

お客様には以下の権利があります:

• アクセス: 自身の個人情報へのアクセスを要求する権利
• 訂正: 不正確な情報の訂正を要求する権利
• 削除: 自身の個人情報の削除を要求する権利
• 移植性: 情報のポータブルな形式のコピーをリクエストする
• 異議申し立て: 情報の処理に異議を唱える

8. 国際的な移転

お客様の情報は、お客様の国以外の国に移転され、処理される可能性があります。私たちはそのような移転が適用されるデータ保護法に準拠し、適切な保護措置を講じることを確認しています。

9. お問い合わせ

このプライバシーポリシーまたはプライバシー慣行について質問がある場合は、以下までお問い合わせください:

10. このポリシーの変更

このプライバシーポリシーは、時々更新される可能性があります。重要な変更がある場合は、新しいプライバシーポリシーをこのページに掲載し、「最終更新日」を更新することでお知らせします。

11. Klaviyo Integration Data

This Privacy Policy applies in full to the data we receive through our Klaviyo integration, in addition to the general translation-service data described above. The data-handling, security, retention and data-subject-rights commitments in sections 4, 5, 6, 7 and 8 apply to Klaviyo-shared Account and Account User data on exactly the same terms as they apply to data you submit to us directly. When you connect a Klaviyo account to i18n Agent, you authorise Klaviyo to share account and user data with FatCouple OÜ. We process that data as follows:

• Account and Account User data: through the accounts:read scope we receive your Klaviyo account identifier and the account's contact information, which includes the organisation name, the default sender name and default sender email address, website URL, industry, timezone, preferred currency, locale and public API key. We store only the account identifier and the label shown for the connection, which we use to route translation jobs to the right account. The remaining fields, including the default sender name and email address of the Account User, are used transiently to verify the credential and to show you which account you connected, and are not written to our database.
• Authorisation data: the OAuth access and refresh tokens issued for the connection, stored encrypted at rest, together with the identifier and signing secret of the webhook we register in your Klaviyo account.
• Content data: the email templates, flows and sign-up forms you select for translation, together with their names, Klaviyo identifiers, editor type, content fingerprints and sync timestamps.
• Profile data: when you run language enrichment, we read profile email addresses, locales and profile properties from your Klaviyo account in memory only, in order to determine each profile's language. Where you have granted write access, we write that language property back to your Klaviyo account. We do not store Klaviyo profile records on our systems.
• Job data: records of the translation jobs run for your Klaviyo account, including status, target languages and any error messages.

We use Klaviyo-shared data solely to deliver the translation features you have enabled: listing your Klaviyo resources, translating the content you select, creating and updating translated copies in your Klaviyo account, and keeping those copies in sync. We do not use Klaviyo-shared data to train AI models, and we do not sell it, rent it, or disclose it to anyone other than the AI translation providers and infrastructure providers described in section 6.

Retention: Klaviyo content submitted for translation is processed and then deleted on the schedule set out in section 5. Account and Account User data held in the connection record, namely the Klaviyo account identifier and the connection label, together with resource metadata and job history, is retained for as long as the Klaviyo account remains connected to your team. The account contact information described above, including the default sender name and email address, is never retained beyond the request in which it is read. When you disconnect a Klaviyo account, we delete the webhook we registered in your Klaviyo account and deactivate the connection so that no further data is requested from Klaviyo. You may request erasure of the remaining connection records, metadata and job history at any time by emailing [email protected], and we will action that request within 30 days.

Legal bases: we process Klaviyo Account and Account User data, authorisation data, content data and job data under Article 6(1)(b) GDPR, because that processing is necessary to deliver the integration you asked us to connect. We process Klaviyo profile data during language enrichment under Article 6(1)(b) GDPR as well, on the instruction of the Klaviyo account holder who starts the enrichment. We keep connection and job records for security, troubleshooting and abuse prevention under Article 6(1)(f) GDPR, our legitimate interest in operating the integration reliably. Section 3.1 sets out the corresponding right to object.

12. Supervisory Authority and Complaints

FatCouple OÜ is established in Estonia, so our lead supervisory authority for the purposes of the GDPR is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon). If you are in the EU or EEA and you believe we have processed your personal data unlawfully, you have the right to lodge a complaint with that authority, or with the supervisory authority in the EU or EEA country where you live, where you work, or where the alleged infringement took place. We would appreciate the chance to address your concerns first at [email protected], but you are not required to contact us before lodging a complaint.

A directory of all EU and EEA supervisory authorities is published by the European Data Protection Board at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.