Privātuma politika

1. Ievads

Mēs, i18n Agent, esam apņēmušies aizsargāt jūsu privātumu un nodrošināt jūsu personiskās informācijas drošību. Šī Privātuma politika paskaidro, kā mēs vācam, izmantojam, izpaužam un aizsargājam jūsu informāciju, kad jūs izmantojat mūsu mākslīgā intelekta vadītos tulkošanas pakalpojumus.

i18n Agent is a product and trading name of FatCouple OÜ, a private limited company (osaühing) incorporated in Estonia under registry code 14261112 and registered in Tallinn, Estonia. FatCouple OÜ is the data controller responsible for all personal data processed through i18n Agent, including personal data received from partner platforms such as Klaviyo, Shopify, Webflow and GitHub. Any reference in this policy to "i18n Agent", "we", "us" or "our" means FatCouple OÜ.

2. Informācija, ko mēs vācam

2.1 Personiskā informācija

Mēs varam vākt personisko informāciju, ko jūs tieši sniedzat mums, tostarp:

• Vārds un kontaktinformācija
• E-pasta adrese
• Maksājumu informācija
• Konta akreditācijas dati

2.2 Satura informācija

Kad jūs izmantojat mūsu tulkošanas pakalpojumus, mēs apstrādājam saturu, ko jūs iesniedzat tulkošanai. Tas var ietvert tekstu, dokumentus un failus dažādos formātos.

2.3 Lietošanas informācija

Mēs automātiski vācam informāciju par to, kā jūs izmantojat mūsu pakalpojumus, ieskaitot API lietošanas modeļus, funkciju izmantošanu un veiktspējas rādītājus.

3. Kā mēs izmantojam jūsu informāciju

Mēs izmantojam savākto informāciju, lai:

• Nodrošinātu un uzturētu mūsu tulkošanas pakalpojumus
• Apstrādātu un izpildītu jūsu tulkošanas pieprasījumus
• Uzlabotu mūsu AI modeļus un pakalpojumu kvalitāti
• Sazinātos ar jums par mūsu pakalpojumiem
• Apstrādātu maksājumus un pārvaldītu abonementus
• Ievērotu juridiskās saistības

3.1 Legal Bases for Processing (GDPR Article 6(1))

Where the GDPR applies, we rely on the following legal bases for the purposes described above:

• Providing and maintaining the translation service, and processing and fulfilling your translation requests: Article 6(1)(b) GDPR, because the processing is necessary to perform the contract you have entered into with us.
• Processing payments and managing subscriptions: Article 6(1)(b) GDPR for taking payment under that contract, and Article 6(1)(c) GDPR for retaining invoices and accounting records for the periods required by Estonian and EU law.
• Service communications such as job notifications, security notices and changes to this policy: Article 6(1)(b) GDPR, because they are necessary to perform the contract.
• Marketing communications, where you have opted in: Article 6(1)(a) GDPR, your consent. You may withdraw consent at any time, which does not affect the lawfulness of processing carried out before withdrawal.
• Improving our service quality and AI models: Article 6(1)(f) GDPR, our legitimate interest in maintaining and improving a service our customers depend on, balanced against your interests and rights. Content received through the Klaviyo integration is excluded from AI model training, as set out in section 11.
• Securing the service, preventing fraud and abuse, and keeping usage, performance and error logs: Article 6(1)(f) GDPR, our legitimate interest in keeping the service secure, reliable and available.
• Complying with legal obligations, including tax and accounting duties and lawful requests from public authorities: Article 6(1)(c) GDPR.

Where we rely on legitimate interests under Article 6(1)(f) GDPR, you have the right to object to that processing at any time by emailing [email protected]. We will stop unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is needed to establish, exercise or defend legal claims.

4. Datu drošība

Mēs īstenojam nozares standarta drošības pasākumus, lai aizsargātu jūsu informāciju:

• Pilnīga šifrēšana datu pārraidei
• Šifrēšana dīkstāvē glabātiem datiem
• Uzņēmuma līmeņa drošības infrastruktūra
• Regulāras drošības pārbaudes un novērtējumi
• Piekļuves kontrole un uzraudzība

5. Datu saglabāšana

Mēs saglabājam jūsu personas informāciju tikai tik ilgi, cik nepieciešams, lai īstenotu mērķus, kas izklāstīti šajā Privātuma politikā. Tulkošanas saturs tiek apstrādāts un dzēsts saskaņā ar mūsu datu saglabāšanas politikām, parasti 30 dienu laikā, ja vien jūs nenorādāt citādi.

6. Informācijas koplietošana

Mēs nepārdodam, nemainām un nenomājam jūsu personas informāciju trešajām personām. Mēs varam koplietot jūsu informāciju tikai šādos apstākļos:

• Ar jūsu nepārprotamu piekrišanu
• Lai ievērotu juridiskās saistības
• Lai aizsargātu mūsu tiesības un drošību
• Ar uzticamiem pakalpojumu sniedzējiem saskaņā ar stingriem konfidencialitātes līgumiem

7. Jūsu tiesības

Jums ir šādas tiesības attiecībā uz jūsu personas informāciju:

• Piekļuve: Pieprasīt piekļuvi jūsu personas informācijai
• Labošana: Pieprasīt neprecīzas informācijas labošanu
• Dzēšana: Pieprasīt jūsu personas informācijas dzēšanu
• Pārnesamība: Pieprasīt jūsu informācijas kopiju pārnēsājamā formātā
• Iebilšana: Iebilst pret jūsu informācijas apstrādi

8. Starptautiskie pārvedumi

Jūsu informācija var tikt pārvesta un apstrādāta citās valstīs, nevis jūsu pašu. Mēs nodrošinām, ka šādi pārvedumi atbilst piemērojamiem datu aizsardzības likumiem un īsteno atbilstošus drošības pasākumus.

9. Sazinieties ar mums

Ja jums ir kādi jautājumi par šo Privātuma politiku vai mūsu privātuma praksi, lūdzu, sazinieties ar mums:

10. Izmaiņas šajā politikā

Mēs varam laiku pa laikam atjaunināt šo Privātuma politiku. Mēs informēsim jūs par jebkādām būtiskām izmaiņām, publicējot jauno Privātuma politiku šajā lapā un atjauninot datumu "Pēdējo reizi atjaunināts".

11. Klaviyo Integration Data

This Privacy Policy applies in full to the data we receive through our Klaviyo integration, in addition to the general translation-service data described above. The data-handling, security, retention and data-subject-rights commitments in sections 4, 5, 6, 7 and 8 apply to Klaviyo-shared Account and Account User data on exactly the same terms as they apply to data you submit to us directly. When you connect a Klaviyo account to i18n Agent, you authorise Klaviyo to share account and user data with FatCouple OÜ. We process that data as follows:

• Account and Account User data: through the accounts:read scope we receive your Klaviyo account identifier and the account's contact information, which includes the organisation name, the default sender name and default sender email address, website URL, industry, timezone, preferred currency, locale and public API key. We store only the account identifier and the label shown for the connection, which we use to route translation jobs to the right account. The remaining fields, including the default sender name and email address of the Account User, are used transiently to verify the credential and to show you which account you connected, and are not written to our database.
• Authorisation data: the OAuth access and refresh tokens issued for the connection, stored encrypted at rest, together with the identifier and signing secret of the webhook we register in your Klaviyo account.
• Content data: the email templates, flows and sign-up forms you select for translation, together with their names, Klaviyo identifiers, editor type, content fingerprints and sync timestamps.
• Profile data: when you run language enrichment, we read profile email addresses, locales and profile properties from your Klaviyo account in memory only, in order to determine each profile's language. Where you have granted write access, we write that language property back to your Klaviyo account. We do not store Klaviyo profile records on our systems.
• Job data: records of the translation jobs run for your Klaviyo account, including status, target languages and any error messages.

We use Klaviyo-shared data solely to deliver the translation features you have enabled: listing your Klaviyo resources, translating the content you select, creating and updating translated copies in your Klaviyo account, and keeping those copies in sync. We do not use Klaviyo-shared data to train AI models, and we do not sell it, rent it, or disclose it to anyone other than the AI translation providers and infrastructure providers described in section 6.

Retention: Klaviyo content submitted for translation is processed and then deleted on the schedule set out in section 5. Account and Account User data held in the connection record, namely the Klaviyo account identifier and the connection label, together with resource metadata and job history, is retained for as long as the Klaviyo account remains connected to your team. The account contact information described above, including the default sender name and email address, is never retained beyond the request in which it is read. When you disconnect a Klaviyo account, we delete the webhook we registered in your Klaviyo account and deactivate the connection so that no further data is requested from Klaviyo. You may request erasure of the remaining connection records, metadata and job history at any time by emailing [email protected], and we will action that request within 30 days.

Legal bases: we process Klaviyo Account and Account User data, authorisation data, content data and job data under Article 6(1)(b) GDPR, because that processing is necessary to deliver the integration you asked us to connect. We process Klaviyo profile data during language enrichment under Article 6(1)(b) GDPR as well, on the instruction of the Klaviyo account holder who starts the enrichment. We keep connection and job records for security, troubleshooting and abuse prevention under Article 6(1)(f) GDPR, our legitimate interest in operating the integration reliably. Section 3.1 sets out the corresponding right to object.

12. Supervisory Authority and Complaints

FatCouple OÜ is established in Estonia, so our lead supervisory authority for the purposes of the GDPR is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon). If you are in the EU or EEA and you believe we have processed your personal data unlawfully, you have the right to lodge a complaint with that authority, or with the supervisory authority in the EU or EEA country where you live, where you work, or where the alleged infringement took place. We would appreciate the chance to address your concerns first at [email protected], but you are not required to contact us before lodging a complaint.

A directory of all EU and EEA supervisory authorities is published by the European Data Protection Board at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.