隱私政策

1. 簡介

在i18n Agent，我們致力於保護您的隱私並確保您個人資訊的安全。本隱私政策解釋了我們在您使用我們的AI驅動翻譯服務時如何收集、使用、披露和保護您的資訊。

i18n Agent is a product and trading name of FatCouple OÜ, a private limited company (osaühing) incorporated in Estonia under registry code 14261112 and registered in Tallinn, Estonia. FatCouple OÜ is the data controller responsible for all personal data processed through i18n Agent, including personal data received from partner platforms such as Klaviyo, Shopify, Webflow and GitHub. Any reference in this policy to "i18n Agent", "we", "us" or "our" means FatCouple OÜ.

2. 我們收集的資訊

2.1 個人資訊

我們可能會收集您直接提供給我們的個人資訊，包括：

• 姓名和聯絡資訊
• 電子郵件地址
• 付款資訊
• 帳戶憑證

2.2 內容資訊

當您使用我們的翻譯服務時，我們會處理您提交以進行翻譯的內容。這可能包括各種格式的文字、文件和檔案。

2.3 使用資訊

我們會自動收集有關您使用我們服務的資訊，包括API使用模式、功能利用率和效能指標。

3. 我們如何使用您的資訊

我們使用收集的資訊來:

• 提供和維護我們的翻譯服務
• 處理和履行您的翻譯請求
• 改善我們的AI模型和服務品質
• 就我們的服務與您溝通
• 處理付款和管理訂閱
• 遵守法律義務

3.1 Legal Bases for Processing (GDPR Article 6(1))

Where the GDPR applies, we rely on the following legal bases for the purposes described above:

• Providing and maintaining the translation service, and processing and fulfilling your translation requests: Article 6(1)(b) GDPR, because the processing is necessary to perform the contract you have entered into with us.
• Processing payments and managing subscriptions: Article 6(1)(b) GDPR for taking payment under that contract, and Article 6(1)(c) GDPR for retaining invoices and accounting records for the periods required by Estonian and EU law.
• Service communications such as job notifications, security notices and changes to this policy: Article 6(1)(b) GDPR, because they are necessary to perform the contract.
• Marketing communications, where you have opted in: Article 6(1)(a) GDPR, your consent. You may withdraw consent at any time, which does not affect the lawfulness of processing carried out before withdrawal.
• Improving our service quality and AI models: Article 6(1)(f) GDPR, our legitimate interest in maintaining and improving a service our customers depend on, balanced against your interests and rights. Content received through the Klaviyo integration is excluded from AI model training, as set out in section 11.
• Securing the service, preventing fraud and abuse, and keeping usage, performance and error logs: Article 6(1)(f) GDPR, our legitimate interest in keeping the service secure, reliable and available.
• Complying with legal obligations, including tax and accounting duties and lawful requests from public authorities: Article 6(1)(c) GDPR.

Where we rely on legitimate interests under Article 6(1)(f) GDPR, you have the right to object to that processing at any time by emailing [email protected]. We will stop unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is needed to establish, exercise or defend legal claims.

4. 資料安全

我們實施行業標準的安全措施來保護您的資訊:

• 傳輸中的端到端加密
• 存儲數據的靜態加密
• 企業級安全基礎設施
• 定期的安全審核和評估
• 訪問控制和監控

5. 資料保留

我們僅保留您的個人資訊,以滿足本隱私政策中概述的目的所需的時間。翻譯內容根據我們的資料保留政策進行處理和刪除,通常在30天內完成,除非您另有指示。

6. 資訊共享

我們不會出售、交易或出租您的個人資訊給第三方。我們只會在以下情況下分享您的資訊:

• 經您明確同意
• 遵守法律義務
• 保護我們的權利和安全
• 與受嚴格保密協議的可信賴服務提供商

7. 您的權利

您對您的個人信息擁有以下權利:

• 訪問: 請求訪問您的個人信息
• 更正: 請求更正不準確的信息
• 刪除: 請求刪除您的個人信息
• 可攜性: 請求以可攜格式獲取您的信息副本
• 反對: 反對處理您的信息

8. 國際傳輸

您的信息可能會被轉移到您所在國家以外的國家進行處理。我們確保此類傳輸符合適用的資料保護法律,並實施適當的保護措施。

9. 聯絡我們

如果您對本隱私政策或我們的隱私慣例有任何疑問，請聯絡我們：

10. 本政策的變更

我們可能會不時更新此隱私政策。我們將通過在此頁面上發佈新的隱私政策並更新「最後更新」日期來通知您任何重大變更。

11. Klaviyo Integration Data

This Privacy Policy applies in full to the data we receive through our Klaviyo integration, in addition to the general translation-service data described above. The data-handling, security, retention and data-subject-rights commitments in sections 4, 5, 6, 7 and 8 apply to Klaviyo-shared Account and Account User data on exactly the same terms as they apply to data you submit to us directly. When you connect a Klaviyo account to i18n Agent, you authorise Klaviyo to share account and user data with FatCouple OÜ. We process that data as follows:

• Account and Account User data: through the accounts:read scope we receive your Klaviyo account identifier and the account's contact information, which includes the organisation name, the default sender name and default sender email address, website URL, industry, timezone, preferred currency, locale and public API key. We store only the account identifier and the label shown for the connection, which we use to route translation jobs to the right account. The remaining fields, including the default sender name and email address of the Account User, are used transiently to verify the credential and to show you which account you connected, and are not written to our database.
• Authorisation data: the OAuth access and refresh tokens issued for the connection, stored encrypted at rest, together with the identifier and signing secret of the webhook we register in your Klaviyo account.
• Content data: the email templates, flows and sign-up forms you select for translation, together with their names, Klaviyo identifiers, editor type, content fingerprints and sync timestamps.
• Profile data: when you run language enrichment, we read profile email addresses, locales and profile properties from your Klaviyo account in memory only, in order to determine each profile's language. Where you have granted write access, we write that language property back to your Klaviyo account. We do not store Klaviyo profile records on our systems.
• Job data: records of the translation jobs run for your Klaviyo account, including status, target languages and any error messages.

We use Klaviyo-shared data solely to deliver the translation features you have enabled: listing your Klaviyo resources, translating the content you select, creating and updating translated copies in your Klaviyo account, and keeping those copies in sync. We do not use Klaviyo-shared data to train AI models, and we do not sell it, rent it, or disclose it to anyone other than the AI translation providers and infrastructure providers described in section 6.

Retention: Klaviyo content submitted for translation is processed and then deleted on the schedule set out in section 5. Account and Account User data held in the connection record, namely the Klaviyo account identifier and the connection label, together with resource metadata and job history, is retained for as long as the Klaviyo account remains connected to your team. The account contact information described above, including the default sender name and email address, is never retained beyond the request in which it is read. When you disconnect a Klaviyo account, we delete the webhook we registered in your Klaviyo account and deactivate the connection so that no further data is requested from Klaviyo. You may request erasure of the remaining connection records, metadata and job history at any time by emailing [email protected], and we will action that request within 30 days.

Legal bases: we process Klaviyo Account and Account User data, authorisation data, content data and job data under Article 6(1)(b) GDPR, because that processing is necessary to deliver the integration you asked us to connect. We process Klaviyo profile data during language enrichment under Article 6(1)(b) GDPR as well, on the instruction of the Klaviyo account holder who starts the enrichment. We keep connection and job records for security, troubleshooting and abuse prevention under Article 6(1)(f) GDPR, our legitimate interest in operating the integration reliably. Section 3.1 sets out the corresponding right to object.

12. Supervisory Authority and Complaints

FatCouple OÜ is established in Estonia, so our lead supervisory authority for the purposes of the GDPR is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon). If you are in the EU or EEA and you believe we have processed your personal data unlawfully, you have the right to lodge a complaint with that authority, or with the supervisory authority in the EU or EEA country where you live, where you work, or where the alleged infringement took place. We would appreciate the chance to address your concerns first at [email protected], but you are not required to contact us before lodging a complaint.

A directory of all EU and EEA supervisory authorities is published by the European Data Protection Board at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.