Privacybeleid

1. Inleiding

Bij i18n Agent zetten we ons in om uw privacy te beschermen en de veiligheid van uw persoonlijke informatie te waarborgen. Dit Privacybeleid legt uit hoe we uw informatie verzamelen, gebruiken, openbaar maken en beveiligen wanneer u onze AI-gestuurde vertaaldiensten gebruikt.

i18n Agent is a product and trading name of FatCouple OÜ, a private limited company (osaühing) incorporated in Estonia under registry code 14261112 and registered in Tallinn, Estonia. FatCouple OÜ is the data controller responsible for all personal data processed through i18n Agent, including personal data received from partner platforms such as Klaviyo, Shopify, Webflow and GitHub. Any reference in this policy to "i18n Agent", "we", "us" or "our" means FatCouple OÜ.

2. Informatie die we verzamelen

2.1 Persoonlijke informatie

We kunnen persoonlijke informatie verzamelen die u rechtstreeks aan ons verstrekt, waaronder:

• Naam en contactgegevens
• E-mailadres
• Betaalinformatie
• Accountgegevens

2.2 Contentinformatie

Wanneer u onze vertaaldiensten gebruikt, verwerken wij de inhoud die u ter vertaling aanlevert. Dit kan tekst, documenten en bestanden in verschillende formaten omvatten.

2.3 Gebruiksinformatie

We verzamelen automatisch informatie over hoe u onze diensten gebruikt, inclusief API-gebruikspatronen, functiegebruik en prestatiestatistieken.

3. Hoe wij uw informatie gebruiken

Wij gebruiken de informatie die we verzamelen om:

• Onze vertaaldiensten te leveren en te onderhouden
• Uw vertaalverzoeken te verwerken en uit te voeren
• Onze AI-modellen en servicekwaliteit te verbeteren
• Met u te communiceren over onze diensten
• Betalingen te verwerken en abonnementen te beheren
• Te voldoen aan wettelijke verplichtingen

3.1 Legal Bases for Processing (GDPR Article 6(1))

Where the GDPR applies, we rely on the following legal bases for the purposes described above:

• Providing and maintaining the translation service, and processing and fulfilling your translation requests: Article 6(1)(b) GDPR, because the processing is necessary to perform the contract you have entered into with us.
• Processing payments and managing subscriptions: Article 6(1)(b) GDPR for taking payment under that contract, and Article 6(1)(c) GDPR for retaining invoices and accounting records for the periods required by Estonian and EU law.
• Service communications such as job notifications, security notices and changes to this policy: Article 6(1)(b) GDPR, because they are necessary to perform the contract.
• Marketing communications, where you have opted in: Article 6(1)(a) GDPR, your consent. You may withdraw consent at any time, which does not affect the lawfulness of processing carried out before withdrawal.
• Improving our service quality and AI models: Article 6(1)(f) GDPR, our legitimate interest in maintaining and improving a service our customers depend on, balanced against your interests and rights. Content received through the Klaviyo integration is excluded from AI model training, as set out in section 11.
• Securing the service, preventing fraud and abuse, and keeping usage, performance and error logs: Article 6(1)(f) GDPR, our legitimate interest in keeping the service secure, reliable and available.
• Complying with legal obligations, including tax and accounting duties and lawful requests from public authorities: Article 6(1)(c) GDPR.

Where we rely on legitimate interests under Article 6(1)(f) GDPR, you have the right to object to that processing at any time by emailing [email protected]. We will stop unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is needed to establish, exercise or defend legal claims.

4. Gegevensbeveiliging

Wij implementeren industriestandaard beveiligingsmaatregelen om uw informatie te beschermen:

• End-to-end-versleuteling voor gegevens tijdens verzending
• Versleuteling in rust voor opgeslagen gegevens
• Beveiligingsinfrastructuur van enterprise-kwaliteit
• Regelmatige beveiligingsaudits en -beoordelingen
• Toegangscontroles en monitoring

5. Gegevensbewaring

Wij bewaren uw persoonlijke informatie alleen zolang als nodig is om de doeleinden te vervullen die in dit privacybeleid worden beschreven. Vertaalinhoud wordt verwerkt en verwijderd volgens ons beleid voor gegevensbewaring, doorgaans binnen 30 dagen, tenzij u anders aangeeft.

6. Informatie delen

Wij verkopen, verhandelen of verhuren uw persoonlijke informatie niet aan derden. Wij mogen uw informatie alleen delen in de volgende omstandigheden:

• Met uw uitdrukkelijke toestemming
• Om te voldoen aan wettelijke verplichtingen
• Om onze rechten en veiligheid te beschermen
• Met vertrouwde dienstverleners onder strikte geheimhoudingsovereenkomsten

7. Uw Rechten

U heeft de volgende rechten met betrekking tot uw persoonlijke informatie:

• Toegang: Verzoek om toegang tot uw persoonlijke informatie
• Correctie: Verzoek om correctie van onjuiste informatie
• Verwijdering: Verzoek om verwijdering van uw persoonlijke informatie
• Portabiliteit: Verzoek om een kopie van uw informatie in een draagbaar formaat
• Bezwaar: Maak bezwaar tegen de verwerking van uw informatie

8. Internationale Overdrachten

Uw informatie kan worden overgedragen naar en verwerkt in andere landen dan het uwe. Wij zorgen ervoor dat dergelijke overdrachten voldoen aan de toepasselijke wetgeving inzake gegevensbescherming en passende waarborgen implementeren.

9. Contact opnemen

Als u vragen heeft over dit Privacybeleid of onze privacypraktijken, neem dan contact met ons op via:

10. Wijzigingen in dit beleid

We kunnen dit Privacybeleid van tijd tot tijd bijwerken. We zullen u op de hoogte stellen van materiële wijzigingen door het nieuwe Privacybeleid op deze pagina te plaatsen en de datum van 'Laatst bijgewerkt' bij te werken.

11. Klaviyo Integration Data

This Privacy Policy applies in full to the data we receive through our Klaviyo integration, in addition to the general translation-service data described above. The data-handling, security, retention and data-subject-rights commitments in sections 4, 5, 6, 7 and 8 apply to Klaviyo-shared Account and Account User data on exactly the same terms as they apply to data you submit to us directly. When you connect a Klaviyo account to i18n Agent, you authorise Klaviyo to share account and user data with FatCouple OÜ. We process that data as follows:

• Account and Account User data: through the accounts:read scope we receive your Klaviyo account identifier and the account's contact information, which includes the organisation name, the default sender name and default sender email address, website URL, industry, timezone, preferred currency, locale and public API key. We store only the account identifier and the label shown for the connection, which we use to route translation jobs to the right account. The remaining fields, including the default sender name and email address of the Account User, are used transiently to verify the credential and to show you which account you connected, and are not written to our database.
• Authorisation data: the OAuth access and refresh tokens issued for the connection, stored encrypted at rest, together with the identifier and signing secret of the webhook we register in your Klaviyo account.
• Content data: the email templates, flows and sign-up forms you select for translation, together with their names, Klaviyo identifiers, editor type, content fingerprints and sync timestamps.
• Profile data: when you run language enrichment, we read profile email addresses, locales and profile properties from your Klaviyo account in memory only, in order to determine each profile's language. Where you have granted write access, we write that language property back to your Klaviyo account. We do not store Klaviyo profile records on our systems.
• Job data: records of the translation jobs run for your Klaviyo account, including status, target languages and any error messages.

We use Klaviyo-shared data solely to deliver the translation features you have enabled: listing your Klaviyo resources, translating the content you select, creating and updating translated copies in your Klaviyo account, and keeping those copies in sync. We do not use Klaviyo-shared data to train AI models, and we do not sell it, rent it, or disclose it to anyone other than the AI translation providers and infrastructure providers described in section 6.

Retention: Klaviyo content submitted for translation is processed and then deleted on the schedule set out in section 5. Account and Account User data held in the connection record, namely the Klaviyo account identifier and the connection label, together with resource metadata and job history, is retained for as long as the Klaviyo account remains connected to your team. The account contact information described above, including the default sender name and email address, is never retained beyond the request in which it is read. When you disconnect a Klaviyo account, we delete the webhook we registered in your Klaviyo account and deactivate the connection so that no further data is requested from Klaviyo. You may request erasure of the remaining connection records, metadata and job history at any time by emailing [email protected], and we will action that request within 30 days.

Legal bases: we process Klaviyo Account and Account User data, authorisation data, content data and job data under Article 6(1)(b) GDPR, because that processing is necessary to deliver the integration you asked us to connect. We process Klaviyo profile data during language enrichment under Article 6(1)(b) GDPR as well, on the instruction of the Klaviyo account holder who starts the enrichment. We keep connection and job records for security, troubleshooting and abuse prevention under Article 6(1)(f) GDPR, our legitimate interest in operating the integration reliably. Section 3.1 sets out the corresponding right to object.

12. Supervisory Authority and Complaints

FatCouple OÜ is established in Estonia, so our lead supervisory authority for the purposes of the GDPR is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon). If you are in the EU or EEA and you believe we have processed your personal data unlawfully, you have the right to lodge a complaint with that authority, or with the supervisory authority in the EU or EEA country where you live, where you work, or where the alleged infringement took place. We would appreciate the chance to address your concerns first at [email protected], but you are not required to contact us before lodging a complaint.

A directory of all EU and EEA supervisory authorities is published by the European Data Protection Board at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.